What is the Returns Policy?

This Returns policy only applies to products bought on www.geo-computers.com and only to consumers.

Business customers – please contact us through our Help Centre.

Nothing in this Returns policy will affect your legal rights in relation to faulty or misdescribed goods.

If you change your mind  

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery by contacting the Help Centre. You are responsible for paying the costs of the return.

Returned products must be in their original packaging, include all accessories, be in “as new” condition and must not have been used or had any data input onto them.

Any free gifts which were included with your order must also be returned.

Our right to reduce your refund

Please note that we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have opened the packaging of a product and as a result we cannot re-sell the product at full price.

If you have returned your product, but before doing so you claimed any software that is included with your product, we may also reduce your refund to reflect the benefit you have received from claiming the software.

When the right to change your mind does not apply

The right to change your mind does not apply:

  • if the seal has been broken on any memory cards or software (including games)
  • to unsealed headphones/headsets, for hygiene reasons.

Refunding you when you have changed your mind

Once we have received the products back from you, we will give you a refund for the cost of the product (subject to any deductions set out in “If you change your mind” above). Your refund will be by the method you used for payment. You will receive your refund within 14 days from the day on which we receive the product back from you.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If your order was eligible for free delivery, then no refund for delivery will be made.

If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given.

If products are faulty

All products are guaranteed against hardware faults for a minimum period of 12 months from the date of purchase, subject to our Warranty Terms. The exact duration of the guarantee for your particular product is set out in the product specification. For the purposes of this Returns Policy, we will refer to the duration of your guarantee as “your warranty period”. If you need help establishing the exact length of your warranty period, please contact the Help Centre.

If an item is faulty please contact the Help Centre.

If the fault relates to bright or dark/dead pixels, please note that not all pixel defects are necessarily considered to be faults. Please see our Pixel Warranty for more information.

If you let us know about the fault within 30 days of delivery, and inspection and testing shows that the item is faulty, you have a choice of a full refund, or to have the product repaired or replaced.

If a fault arises between 30 days and the end of your warranty period, again please return the product to us so that we can inspect and test it. If faulty, in most cases it will be proportionate for us to repair it. If it is disproportionate to repair it, we will replace it instead.

If it’s not possible for us to offer a repair or replacement, or if after a repair or a replacement the fault is not resolved, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.

If products are misdescribed

If the product does not meet its description, if you let us know within 30 days of delivery you can choose either a replacement or full refund (via your original payment method), which we will process once we receive the product back from you. If you let us know after 30 days, you will be entitled to a replacement. If it’s not possible for us to offer a replacement, or if after a replacement the misdescription is not resolved, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.

How to return products

To return products please obtain an RMA number from the Help Centre. You must enclose the RMA with your return for us to refund it.

If you are returning products because you have changed your mind, you must return the products to us within 14 days of telling us you no longer want them. The return is at your cost. Please ensure you use a reputable provider and a recorded delivery service as you are responsible for the products until we receive them. We will not be responsible for products that are lost or damaged in transit before they reach us. You may wish to insure more expensive items.

If you are returning faulty or misdescribed goods, please contact the Help Centre.

When returning products to us (regardless of the reason), it is your responsibility to make sure that the products are properly packaged (ideally in the original packaging).  Products should be returned with all accessories and documentation. Please see our Packaging Guidelines for instructions on how to repackage the products to make sure they are not damaged in transit.

If you fail to follow the Packaging Guidelines and as a result the products are damaged in transit, we will not be able to determine whether the product was defective before you sent it, and your return will be refused.

Unfortunately we cannot accept any returns where the serial number and/or other identifying marks have been removed.  Without these, we are unable to confirm that the product that is returned was purchased from us.

Returning items that have been tested and are not faulty

If we test a returned item and it is found not to be faulty, we will return the item to you at your cost.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us as soon as reasonably possible and within 5 working days. Please contact the Help Centre.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact the Help Centre as soon as possible, and we will do our best to resolve the problem.

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